Delete your Jam3ah student account

Last updated: 15 September 2026

Two ways to delete your account

1. From the app (immediate)

1. Open the Jam3ah app and go to Profile.
2. Tap Delete my account.
3. Enter your password and tap Delete account to confirm. The account is deleted straight away.

2. By email or WhatsApp (if you cannot sign in)

Send us a message with the subject “Delete my Jam3ah account” from the email address you signed up with (or from your WhatsApp number), and tell us the email address of the account. We verify that the request comes from the account holder and delete the account within 7 days. We confirm by reply when it is done.

Email info@jam3ah.com WhatsApp +965 9698 8750

What is deleted

• Your sign-in: you are signed out on every device and cannot sign in again.
• Your push-notification device registrations, so no further notifications are sent to your phone.
• Your account record is anonymised: your name and phone number are erased and your email address is replaced by a placeholder. Your password is no longer usable.
• The link between the app account and your Jam3ah student record is removed.
• Your email address becomes free again, so you can create a new account later if you wish. A new account starts empty and is linked to your student record again only after our team approves it.

What is kept, and why

Jam3ah is a tutoring service, and some records exist independently of the app account:

• Your student record in our internal system — your class history, teachers, prepaid hours and payment receipts. We keep it for our own bookkeeping and for the legal record of the lessons you bought. It is no longer connected to any app account.
• Messages you exchanged with our office or your teachers, your session requests and the ratings you gave. They stay in our internal records, without your name, phone or email on the account that sent them.

Deletion cannot be undone. If you only want to stop notifications, switch them off in the app’s Profile tab instead of deleting the account.

Questions about your data: info@jam3ah.com. See also our privacy policy.

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